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FAQ

官網商品將於下單後四天內出貨,如遇特殊情況會再另外公佈

 

The official website products will be shipped within four days after placing the order. Any special circumstances will be announced separately.


訂單狀態在 非完成 狀態,都可以與BE.BAHNA的LINE官方客服聯絡,將由專人為您服務

 

You can contact the official customer service of BE.BAHNA LINE for any order status other than ‘completed.’ 

A dedicated representative will assist you.

 

LINE:點擊前往/Click it!

BE.BAHNA物流採取【黑貓宅急便】以及【嘉里大榮】以及【新竹物流】

Collaboration between BE.BAHNA Logistics, President Transnet Corp., and Kerry TJ Logistics Company Limited, and HCT Logistics

  • 同一訂單內,不同溫層運費已最高層級計算,只須收費一次,且商品會以該筆訂單最低溫溫層做合併出貨,如遇特殊情況本司保有權力協商另計。(請放心BE.BAHNA有規劃混合溫層出貨機制,能確保商品收到時仍盡量保持原有性質。)
  • 本館商品全面滿NTD$1,000(含)元以上,可享免運費優惠;特殊優惠另計,詳情見官網額外公告。
  • 常溫品
    • 本島-NTD$120/件(含包材、防撞材)
    • 離島-NTD$220/件(含包材、防撞材) 
  • 低溫品
    • 本島-NTD$160/件(含包材、防撞材)
    • 離島-NTD$270/件(含包材、防撞材)
  1. 線上付款(Visa/JCB/Master Card),目前無提供分期付款服務
  2. ATM虛擬帳號付款,虛擬帳號付款期限為2天內
  3. Line Pay

本網站金流服務採用永豐銀行豐收款服務,信用卡實際交易介面(輸入卡片資料頁面)皆通過永豐交易介面,確保金流安全之維護。

  1. We currently offer online payments (Visa/JCB/MasterCard) but do not provide installment services
  2. Payment via ATM virtual account, with a payment deadline of within 2 days
  3. Line Pay

Our website uses the SinoPac Bank Harvest Payment Service for payment processing. The actual credit card transaction interface (card information input page) goes through the SinoPac transaction interface, ensuring the security and maintenance of the payment process.

等待付款中:代表您未完成結帳,請於對應之付款方式的有限時效內完成付款。

處理中:表示您已完成付款,只需耐心等待工作人員包裝貨物後出貨。

完成:當工作人員完成出貨後,集會將訂單設置為完成,您只需耐心等候貨物抵達,若有任何問題歡迎使用『關於BE.BAHNA』內的『聯絡我們』頁面來與我們聯繫。

取消:訂單取消

 

Pending Payment: Indicates that you have not completed the checkout process. Please complete the payment within the specified timeframe for the corresponding payment method.

Processing: Indicates that you have successfully made the payment. Please be patient as our staff prepares and ships the items.

Completed: Once our staff has successfully shipped the order, it will be marked as completed. You only need to wait for the goods to arrive. If you have any issues, feel free to contact us through the ‘Contact Us’ page in the ‘About BE.BAHNA’ section.

Cancelled: Order has been cancelled.”

週末不投遞,平日平均會於4個工作天內將貨品寄出,特殊狀況例外。

因每日公路路況無法掌握,實際配送時間以宅配物流當日配送狀況為主,恕無法指定特定配送時間。

請斟酌商品需求日並預留可能延遲的時間,BE.BAHNA不負擔貨品延遲到貨的任何賠償。

 

We do not process shipments during the weekends. On weekdays, we typically dispatch goods within 4 business days, barring any exceptional circumstances.

Due to unpredictable daily road conditions, the actual delivery time will be based on the day of delivery by the courier. We regret that we cannot specify a specific delivery time.

Please plan your product needs accordingly and allow for possible delays. BE.BAHNA will not be liable for any compensation for delayed delivery of goods.

  • 台灣各地各縣市(本島、離島皆包含)
  • 離島宅配服務運費會較台灣本島稍高,且離島地區若遇天候、海象、船班年節停航及船班歲修等不可控之因素,恕無法指定希望配達日及時段,還請您體諒
  • 國外地區,BE.BAHNA也很樂意提供服務,還請直接與客服聯繫,CS@bebahna.com

 

  • For various regions in Taiwan, including both mainland and outlying islands
  • The delivery service fee for outlying islands will be slightly higher than that for the Taiwan mainland. In addition, for outlying islands, uncontrollable factors such as weather conditions, sea conditions, suspension of ferry services during holidays, and ferry maintenance may affect delivery. We regret that we cannot specify desired delivery dates and times for outlying islands. Your understanding is appreciated.
  • For international locations, BE.BAHNA is more than happy to provide service. Please contact our customer service directly at CS@bebahna.com.

本官網不定時會有各種優惠活動,面對價錢之打折優惠方面,官網會自動採取所有優惠中折數最高之優惠方案。

優惠券則可以與所有優惠活動並存且同時使用。

 

This official website periodically offers various promotional activities. Regarding price discounts, the website will automatically apply the highest discount among all available promotions.

Discount coupons can be used concurrently with all promotional activities.

  • 一點會員點數=台幣一元
  • 由官網消費獲得的會員點數,使用期限為自獲取日期開始計算一年後會自動到期並且消失

 

  • One member point equals one Taiwanese Dollar (TWD)
  • The membership points obtained from purchases on the official website have a validity period. The points will expire and disappear automatically one year from the date of acquisition.